Frequently Asked Questions
Here are some of the most common questions. If you need additional information, please reach out to us through our contact page.
We offer a comprehensive range of home and community health care services, including nursing care, personal support, foot care, rehabilitation therapy, respite care, homemaking, and flu clinics. Our diverse team of Health Care Providers ensures that our clients receive personalized, compassionate care in the comfort of their homes.
Our Health Care Providers are highly trained and qualified professionals, including:
- Registered Nurses (RNs) and Registered Practical Nurses (RPNs)
- Personal Support Workers (PSWs)
- Occupational Therapists (OTs)
- Physiotherapists (PTs)
- Speech Language Pathologists (SLPs)
- Physiotherapy Assistants (PTAs)
- Communications Disorder Assistants (CDAs)
- Homemakers
Each member of our team is thoroughly vetted, licensed, and committed to delivering high-quality care with empathy and respect.
Home health care is ideal for individuals who require medical care, assistance with daily living activities, or companionship. Our services are customized to meet the unique needs of each client, whether they require short-term or long-term care.
Starting care with us is simple. Use the contact form and we will schedule a consultation to assess your needs and develop a personalized care plan.
We prioritize matching you with Health Care Providers who’s skills best meet your needs and preferences. If you have specific preferences or requirements, we will do our best to accommodate them to ensure a comfortable and compatible care experience. Our goal is to design a personalized care plan for all our clients.
Our Health Care Providers undergo rigorous training and continuing education to ensure they are up-to-date with the latest home and community health care practices. This includes specialized training in areas such as dementia care, palliative care and chronic disease management.
Yes, all of our employees undergo thorough background checks. We conduct a mandatory Vulnerable Sector Screen to ensure our Health Care Providers are fit to work with vulnerable populations. Additionally, we perform employment references and conduct education verification for all employees to confirm their qualifications and experience.
RNS provides care when and where you need it, including overnights, weekends and holidays. Our flexible scheduling allows us to meet your needs whenever they arise, ensuring continuous and reliable care.
Client safety is our top priority. We follow strict protocols, including regular health assessments, proper use of personal protective equipment (PPE) and thorough background checks on all employees. We also maintain open communication with clients and their families to address any concerns promptly. Supervisors are on call 24/7 to address your challenges and concerns in real-time.
Yes. We understand that client needs may change over time. We regularly review and adjust care plans to ensure that our services continue to meet the evolving needs of our clients and their families.
You can contact us by phone, email or through our website's contact form. Our team is here to answer any questions you may have and to help you get started with our services.